Can we reschedule or postpone our general admission day tickets?

Day Tickets are non-refundable, but the date of your visit can be changed so long as your original visit date has not yet passed. To change your visit date, Create an account on our website, using the email address you purchased the original ticket with, log into your account on our website to make any changes. Please note that any booking changes will incur an administration fee of £10. If you are an annual pass holder please login into your account and you can cancel your booking online.