FAQs Romford
Below you will find answers to the most common questions we hear from guests.
If you can't find the answer you're looking for, ask Ben, our friendly AI Agent! Click the speech bubble in the bottom right to start chatting.
However, if there's something missing, please get in touch. Email us at romfordinfo@kidspaceadventures.com and we will aim to respond within 48 hours.
Admissions and Tickets Romford
Please select a 'Disabled & Carer' ticket when booking online which includes a free carer within this ticket. Documentation will need to shown to team on arrival.
If you have purchased a Kidspace Romford or Escapade gift voucher directly from Kidspace Romford this gift voucher can be used as part or full payment at the time of checked out. At the time of check out please copy and paste the whole voucher code in to the gift voucher box. Should you still require further assistance please email our team romfordinfo@kidspaceadventures.com with the full name of the purchaser along with the full voucher code.
If your booking is for today please speak to an agent on 01708 598 930. If your booking is for tomorrow onwards please email romfordinfo@kidspaceadventures.com with the following details : lead bookers name, email address and date you are due to visit.
Peak days have a higher price per ticket than off peak days. Please visit our booking calendar to find your price on the day that you wish to visit.
Our peak days at Kidspace Romford are Fridays, weekend days, bank holidays and school holiday dates. Off peak days are set in line with the school term dates, Monday to Thursday with the exception of bank holidays.
Ticket prices at Kidspace Romford can vary based on whether you book in advance or on the day. To avoid higher prices, it's recommended to pre-book your tickets online.
The booking fee for booking tickets is £2 per booking.
The prices of our tickets can vary based on the time of year and whether guests have booked on the day or in advance. We have off-peak ticket prices Monday to Thursday during term time and peak prices Friday, Saturday, Sunday and during the school holidays. Bank holidays and the Friday before Half Term's are also Peak. Everyone pays to enter unless it is a child under 1.Children Under 1 are free of charge. All guests aged 1 and above need to purchase a General Admission ticket. Please visit our website and choose a day to visit and the prices will display.
The prices of our tickets can vary based on the time of year and whether guests have booked on the day or in advance. We have off-peak ticket prices Monday to Thursday during term time and peak prices Friday, Saturday, Sunday and during the school holidays. Bank holidays and the Friday before Half Term's are also Peak. Everyone pays to enter unless it is a child under 1. Children Under 1 are free of charge. All guests aged 1 and above need to purchase a General Admission ticket. Please visit our website and choose a day to visit and the prices will display.
As an annual pass holder all your visits to Kidspace Romford need to be pre-booked, To pre-book tickets you will need to have set up an account through our website. Click the login button and follow the instructions for setting up a new account. You will need your unique customer number to be able to do this. This number will be on the email correspondence confirming the purchase of your Annual pass. Once you have logged in highlight the names of the pass holder that you would like to visit and when the names turn green click "book now". Annual pass holders can also add paying guests on this page.
Day Tickets are non-refundable, but the date of your visit can be changed so long as your original visit date has not yet passed. To change your visit date, Create an account on our website, using the email address you purchased the original ticket with, log into your account on our website to make any changes. Please note that any booking changes will incur an administration fee of £10. If you are an annual pass holder please login into your account and you can cancel your booking online.
General admission tickets can be more expensive if purchased on the day of your visit. To avoid disappointment and potentially higher prices, it's advisable to pre-book your tickets online. This way, you can secure your entry at the standard rate.
Tickets do not require an account to purchase. You can buy them directly through the website or at the entrance. However, if you are looking to upgrade from a day ticket to one of our Annual passes or manage your bookings, you will need to create an account. You can register for an online account on our website. Please note that you will need to register with the same email address that you made the original booking for your day tickets.
We offer a time slot ticket discount for groups! If you are booking time slot tickets for 10 or more paying guests, you can receive a delightful 10% off. Please note that this offer cannot be combined with any other discounts or promotions.
Please select a 'Disabled & Carer' ticket when booking online which includes a free carer within this ticket. Documentation will need to shown to team on arrival.
We do our best to accommodate all guests, but on extremely busy days (e.g. bank holidays), entry may be delayed for safety. Arriving earlier in the day is recommended to avoid queues.
The after school play and eat ticket is valid Monday to Friday (during school term) with entry after 3pm. It is not valid on weekends, bank holidays, INSET days, or school holidays.
The child’s play and eat ticket includes one kid's hot meal e.g., nuggets & fries, pasta, etc and one kid's drink from the kids' menu. Adult meals & drinks are not included.
No, you are welcome to stay up to our closing time on the day. This can be found on our website.
Tickets are non-refundable, but the date of your visit can be changed prior to the date of your visit. If you cannot make your original choice, Create an account, uisng the email address you purchased the orignial ticket with, log into your account on our website to make any changes. Please note that any booking changes will incur an administration fee of £10. If you are an annual pass holder please login into your account online to cancel your booking.
Yes, it is advisable to pre-book your tickets to avoid disappointment, as Kidspace Romford can get quite busy. While you can buy tickets on the day, pre-booking ensures you have your spot secured.
The meal applies to the child ticket only (typically ages 1–12). Adult meals can be purchased separately.
No, the play and eat ticket is for term time only and excludes dates where special events are held, or school holidays.
We price our facility, as do most businesses, on return for investment. As an indoor adventure park, our investment is significantly greater than your traditional old style play centre with ball pits and simple play frame. We therefore price our facility accordingly and give parents the opportunity to join in and participate in all of the activities with their children, to allow them to spend quality time together. We have also put considerable investment into the surroundings to give parents plenty of seating and leisure facilities in a relaxed and pleasant environment.
Your admission fee covers your entry and use of all facilities. There may be additional cost for some of the classes and events.
No, Kidspace is not a blue peter badge attraction.
Our tickets are subject to peak and off peak pricing. Peak pricing applies on Fridays, weekends, school holidays, bank holidays and select other dates. Off peak days are non-holiday weekdays during termtime; tickets during this time will be cheaper.
We would always recommend to pre-book your visit before arrival to avoid disappointment; however if you do not prebook and we have availability you can purchase admission at the door. We are a cashless site but do accept card payments.
Our pricing structure is separated in to peak and off peak days. Our prices are slightly higher during peak times, and slightly reduced during our off peak times. We consider peak times weekends, school holidays, bank holidays and other national holidays.
Annual Passes Romford
We are big supporters of the emergency services! Any holders of a valid Blue Light Card should log on to their Blue Light card account for the latest offers.
Each person visiting Kidspace Romford will need their own Annual Pass, annual passes are non tranferable.
To book your visit using your annual pass, you will need to be log in to your account on the Kidspace Romford website. Once logged in, you can follow the instructions to book your tickets for your visit.
To book your visit using your annual pass, you will need to be log in to your account on the Kidspace Romford website. Once logged in, you can follow the instructions to book your tickets for your visit.
We have a range of different Annual pass types to suit most people's circumstances. Our passes can also be paid monthly by direct debit.
Disabled visitors pay the full entry rates and are required to purchase an adult or child annual pass. We allow 2 free named adults to be added per membership at Kidspace.
If you would like to visit more than one of our attractions we have an Escapade Pass that will enable access to all six Escapade Attractions. Please visit our website for further information on this.
Every one coming to Kidspace Romford will need their own individual Annual pass. Under 1's are free but you will still need to be register as a membership in their name with their Date of Birth the system will than pro rota their membership allowing you to pay just for the months that the child is 1 during your current annual pass. All pass holders are required to upload their photo before you will be able to book tickets
Please email romfordinfo@kidspaceadventures.com or call us on 01708 598 930 with the full names and dates of birth (children) that should be on your Annual pass and we will look into this for you.
As an Annual pass holder you can cancel or reschedule your ticket by logging in to your account. Thank you for doing this as it releases your slot for another pass holder to use.
We don't have a specific annual passes for Childminders. You would have to purchase an annual pass for each individual child under your care.
Pass holders that hold a valid pass on the day they wish to book a party for, are entitled to a 15% discount off the cost per child. To book your party please log into your online member account to receive the party discount. Please be aware party extras are not eligable for discount and no other offer can be applied. All parties are subject to our standard terms and conditions.
You cannot use an Kidspace Croydon specific membership at Kidspace Romford. However we now offer a new multi-attraction membership. Find out more about the new Escapade membership here.
Memberships are non transferable as stated in the terms & conditions.
General Information Romford
Unfortunately, there are no options to buy socks on-site at Kidspace Romford. If you need socks, it's best to bring your own or purchase them before your visit.
Yes Kidspace Romford have lockers - £4 per padlock & you get to keep this for your next visit.
No we don't have air conditioning; however the temperature is modified by a central fan system.
We don't offer Work Experience at Kidspace Romford.
No, adults must be accompanied with a child to visit Kidspace Romford.
For safety reasons, children under the age of 18 must be supervised by an adult while at Kidspace Romford. An adult can supervise up to four children. It's important to ensure that children are always accompanied by an adult to maintain a safe environment.
If you are having trouble booking tickets please contact us at romfordinfo@kidspaceadventures.com or call our team on 01708 598 930 and we will be happy to assist you further.
Kidspace Romford does not accept cash payments on-site. All transactions must be made using card payments excluding AMEX. It's a good idea to ensure you have a card ready for any purchases, whether for food, drinks, or souvenirs.
We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. Please speak to a duty manager on site. If we were unable to resolve this on the day, please email us with your complaint to romfordinfo@kidspaceadventures.com FAO The Manager, within 12 weeks of your visit. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.
Please contact us on either 01708 598 930 or email us at romfordinfo@kidspaceadventures.com, please allow up to 48 hours for a response to your email enquiry.
Kidspace Romford has qualified first aiders on-site to assist with any medical needs. There are first aid boxes located around the site for easy access. If you require first aid assistance during your visit, please approach a member of the team, and they will be happy to help you.
Gift vouchers can be used to pay for annual passes excluding direct debit memberships, general admission & parties. They are a great way to treat someone to a fun day out!
Grown-ups are never too old to play! Kidspace Romford primarily caters to children aged 1 to 12 years old. It's important to note that children must be supervised at all times while visiting.
We are sorry that you cannot find the answer that you are looking for. Please advise which area of our business you would like to enquiry about and we will do our best to assist you further. Alternatively please either email us on romfordinfo@kidspaceadventures.com or call our Contact Centre on 01708 598 930.
There is a Breast feeding area – located in first aid room. Please ask a member of the team on arrival to help you to find this.
Kidspace Romford is a smoke-free attraction, including vaping. Please respect this decision and the children around you.
Yes! To host a private event at Kidspace Romford, please contact us directly to inquire about availability, pricing, and specific arrangements. You can email us at romfordinfo@kidspaceadventures.com with your date, the number of attendees, and the occasion.
Please inform your children on arrival that all team members have Kidspace T-shirts on and name badges, so that if they lose their grown up, they know who to speak to for help. In the event of your lost child, please find the nearest member of the team and we will assist you to locate them.
The Toddler Zone is suitable for ages 4 and under, our Toddler Zone is a tot's paradise where they can climb, explore, role play and more. Our Soft Play zone a section designed specifically for smaller kids who want as much fun as the big kids!
Kidspace Romford was created by Nick de Candole and Richard Farley, founders of the Escapade Group; known for designing and developing unique and engaging experiences for families and children. They aim to provide a magical environment filled with adventure, exploration, and fun.
Yes we do accept the national carers card. Please purchase the Disabled & carer ticket. Other forms of proof could be any of the following: Evidence of DLA/PIP payments, Access Card, a National Disability Card or Carers Card, or a valid Blue Badge dated within the last 12 months.
Unfortunately, Kidspace Romford does not offer discounts for individuals claiming benefits such as Universal Credit or ESA.
You are welcome to bring a pushchair or pram to Kidspace Romford. Please note that there is no storage available for pushchairs/prams at the venue and we do not offer rentals.
Yes, if you have purchased an anytime admission tickets you can arrive anytime from when we open and leave anytime up until our closing time. Please view our opening/closing times on our website here.
There are no discounts on day tickets for childminders; however, we offer a range of admission tickets and annual passes that provide excellent value for money.
Yes, it is advisable to pre-book your tickets to avoid disappointment, as Kidspace Romford can get quite busy during Peak periods. While you can buy tickets on the day, pre-booking ensures you have your spot secured.
If you have booked the wrong Kidspace site and it is just a General Admission ticket, both sites can hounour the tickets please show your booking confirmation on arrival.
Tickets are non-refundable, but the date of your visit can be changed prior to the date of your visit. If you cannot make your original choice, Create an account, uisng the email address you purchased the orignial ticket with, log into your account on our website to make any changes. Please note that any booking changes will incur an administration fee of £10. If you are an annual pass holder please login into your account online to cancel your booking.
There are no discounts on day tickets for local customers; however, we offer a range of admission tickets and annual passes that provide excellent value for money.
Kidspace has limited capacity each day and we keep the number of guests to a level that we can manage and we feel gives the best experience to our guests. If the tickets are fully booked for your desired date, we recommend checking for alternative dates or times that may have availability. You can also keep an eye on the website for any updates or cancellations.
If you have purchased Time Slot admission tickets, these are for a maximum stay of 2 hours from the start time of the allocated arrival you've booked for. If you have purchased Anytime admission tickets you can arrive anytime from when we open and leave anytime up until our closing time.
Kidspace Romford is committed to being accessible and inclusive for all visitors, including those with Special Educational Needs (SEN). They provide various facilities and support to ensure that everyone can enjoy their experience. For specific details about the accommodations available for SEN visitors, it's best to check their official website or contact their customer service for more information.
If you are running late for your general admission time slot you will still be granted admission however if you have time slot admission tickets booked, you will lose time out of your 2 hour time slot.
Like many other firms in our industry we must contend with rising costs which include our booking transaction costs too. We cannot continue absorbing these fees and so we have a £2.00 booking fee per transaction which will help recoup some of the fees we are charged.
We cannot accept responsibility for loss of damage to persons, vehicles or belongings whilst on site. Please remain vigilant with personal belongings at all times. If you do loose any belongings then please use the Lost Property Form by clicking here
If there is anything else you need to know about or are just curious about, please let us know by phoning us on 01708 598 930.
We will host certain events throughout the year which will have charged entry - annual pass holders will receive a discount on entry for these events.
Jobs vacancies within The Escapade Group can be found on the Jobs page on our website https://kidspaceadventures.com/romford/grown-up-stuff/jobs/
If you are an influencer or blogger and are interested in working with Kidspace Romford for a collaboration or campaign, please email charlotte.welch@escapadegroup.com
The Sky Trail is an off ground activity high ropes. Minimum height requirement 1.2 metres. Only open on select dates & times.
The Sky Trail is only open on select dates and times and is subject to availability.
This is included in the admission price. The Sky Trail is only open on select dates & times.
The Oceanarium is a fantastical undersea journey in this virtual aquarium, which uses built-in sensors and touch screens to create a jaw-dropping experience that will have kids of all ages mesmerised!
The opening hours of the Oceanarium vary per day. You will be allocated a time to go into the Oceanarium upon arrival for your visit at Kidspace.
Get ready to scale new heights! Race your friends to the top and see who conquers the wall first. The Climbing Zone is the ultimate test of speed, skill, and courage. Are you up for the challenge?
Height Restriction: You must be over 1.1m to use the climbing zone.
The climbing zone is open at select times each day.
Calling all little Lewis Hamiltons. Get behind the wheel and go for a spin in our very own indoor Go Kart track. [One free ride on our go karts with your wristband. Additional rides are £2 per ago]
We have facilities designed for 0 to 12 year olds. The under 5s have their own separate area. 13-17 year olds are not permitted on the play equipment and cannot attend as supervisors of children. Only an adult aged 18+ can accompany and supervise a child in the Centre.
The ratio of adults to children is 1 adult to 4 children. This ratio includes 13-17 year olds who are not permitted on the equipment and are not classed as supervising adults.
To get the most out of your visit why not make it an early start or a teatime visit? 11am until 3.30pm are our busiest times.
We have to adhere to requirements imposed upon us from child services, the local EHO and our Public Liability insurers. An adult is classed as a parent or guardian over the age of 18 and the child/children remain their responsibility at all times whilst in Kidspace. This is for the safety and security of the children.
We allow admission up to the final hour before we close.
Christmas Day and Boxing Day.
The child/children remain the responsibility of the parent/guardian at all times. If they leave our premises this negates their responsibility. If the parent/guardian wants to leave our premises they will have to take all of their children and belongings with them.
Kidspace are always happy to hear from you! You will receive a survey following your visit - please tell us your thoughts! Alternatively you are welcome to email romfordinfo@kidspaceadventures.com.
Facilities and Accessibility Romford
Unfortunately, wheelchair hire is not available at the venue. If you require a wheelchair, it's best to bring your own. Additionally, if you have any specific accessibility needs or questions, I recommend contacting the venue prior to your visit to discuss any reasonable adjustments that can be made.
Yes, we have a disabled toilet located at the right hand side of the centre.
A lot of the play areas are, due to their natural composition, can be inaccessible and not wheelchair-friendly. For more detail please see the our Kidspace Accessibility Statement.
For the Go Karts, Climbing Wall and Sky Trail shoes must be enclosed (No opened toed shoes, crocs or slip on shoes) Trainers are ideal One free ride on our go karts* with your wristband. *Additional rides are £2 per ago.
Baby changing facilities are available in all the toilets. These facilities are designed to accommodate parents with young children.
Food and Drink Romford
Only food purchased at our restaurant can be consumed at Kidspace Romford
Please visit our website https://kidspaceadventures.com/romford/plan-your-visit/food-drink/ for the full menu & allergens.
Only food purchased at our restaurant can be consumed at Kidspace Romford. You can bring in a cake to sing happy birthday with however this cannot be consumed on site (birthday cakes or celebration cakes must be either shop-bought or made by a reputable baker, as homemade cakes are not allowed)
We have a full restaurant and liquor license for your enjoyment and you are not permitted to bring your own.
Yes, we do have a restaurant on site, Please head to our website to view the full menu https://kidspaceadventures.com/romford/plan-your-visit/food-drink/
Our resturant closes 30 minutes before our closing time.
Parties Romford
On arrival you can hand your cake and candles over to the party team and they will place it in our party prep area until the cake is needed. We do not allow any homemade cakes into the site.
We will usually serve 1 pizza for every 3 children, but this may vary depending on the age of the party children.
You can create and manage your guest list online when you set up your party account. This allows you to easily send digital invitations and keep track of RSVPs. Should you be unable to add your guest list, please send an email with your party reference, with the childrens name along with allegies to romfordinfo@kidspaceadventures.com
You can pre order the unlimited tea and coffee* This is a great option to keep the adults refreshed while the children enjoy their party activities! * Instant coffee only
All children taking part in the party would need to be included in the final party numbers. You can increase your numbers up to the maximum number for the party type booked with final guest numbers being confirmed no later than 5 days prior to the party date. Any adults or siblings that are not included within the party are welcome to come however they will require their own admission tickets which must be purchased in advance of the Party date via our website. They will not be included in the party activity or catered for during the birthday feast but they will be able to enjoy Kidspace.
When sending your guest the digital invitations it will allow them to RSVP and declare any dietary requirement for the guest before the party day. Please complete the guest list no later than 5 days prior to the party so that our Hobnosh team can prepare your party feast.
Please bring along your own wax candles, please note that sparklers/fountain candles are not permitted at Kidspace as they can set off the fire alarm system.
Please email romfordinfo@kidspaceadventures.com to enquire about bespoke private hire of our venue.
If you are having a birthday party, we aim to accommodate guest allergies. When sending your guest, the digital invitations it will allow them to RSVP and declare any dietary requirement for the guest before the party day. Please complete the guest list no later than 5 days prior to the party so that our Hobnosh team can prepare your party feast. For further party allergy information please email romfordinfo@kidspaceadventures.com
All children attending the party are to be included in the number of guests. This includes the birthday child.
If the birthday child does not eat pizza please speak to our team to discuss suitable alternatives. We are keen to satisfy any dietary and allergy needs to ensure you have a wonderful time with us.
Once a party is booked it is non refundable but should you need to reschedule the party we would be more than happy to do that for you.If you don't have a date in mind then we can postpone this for you. Please note rescheduling the party does occur an admin fee. Please visit our website to view our cancellation policy.
At Kidspace, every party will be assigned a party server to assist with the party, ensuring that everything runs smoothly. The server will help with setting up the party area, serving food and attending to the needs of the guests during the event. They play a crucial role in making sure that both the children and adults have an enjoyable experience.
At Kidspace, once your party finishes it's important for the you to ensure that all children are picked up by their adults. The party host should communicate with parents or guardians about the pick-up time and location.
All Kidspace parties last for 2 hours.
For parties at Kidspace, you should arrive no earlier than 10 minutes before the scheduled time of your party. It's important to arrive just before your designated start time to ensure everything is ready for your celebration. Early arrival is not permitted unless stated at the time of making the party booking, as the timing is reflected in the price of the party package.
Your party lasts for 2 hours.
Please head to reception when you arrive at Kidspace and inform a member of staff that you’re here for a party.
When picking up your child, please head to our reception area and inform a staff member that you're picking up your child from a party. They will then guide you to the correct location.
All party types can have 10 free adults, any additional adults are charged at a discounted price of £2.50 each. We also offer a Play Only party sibling price of £10.00 each which does not include food.
Laser Parties are suitable for children aged 6 - 12 Years
Recommended age 4 and over for Go Kart parties. Parties are for children aged 12 and under only.
The Teddy Bear Workshop Party is suitable for children 3 years and over. Parties are for children aged 12 and under only.
You are welcome to bring extra siblings or adults. Any additional adults are charged at a discounted price of £2.50 each. We also offer a Play Only party sibling price of £10.00 each which does not include food.
We ask that 1 adult is available to supervise 4 children or less.
Yes, you will need to include the party child in your booking numbers.
Food is not permitted to be brought into the party areas for allergy reasons. Please refrain from bringing any additional food into Kidspace.
Our Teddy Bear party includes: On arrival, each child party guest can choose from: fish fingers, chicken bites* or falafel. Served with fries and peas & sweetcorn, with a delicious ice cream treat for dessert. *Halal
Schools Romford
School visits are offered Monday - Friday during term time only, subject to availability.
Maximum capacity for school bookings at Kidspace Romford is 100 per day. However, we will always insist that there is a minimum 15 to qualify as a school visit, with a ratio of 1 adult for every 4 children.
If you have a very small school or only want to treat a very select number of pupils, then 15 is the minimum. All bookings need to be made in advance.
Our school visits are for a maximum stay of 2 hours.
We have a risk assessment and guidelines that can be used- our risk assessment can be found here.
At Kidspace we are not unreasonable people, so if there is a genuine issue we will do our very best to accommodate any changes.
Optional add on - Pizza Feast! For an extra £5.50 per child, enjoy a feast of pizzas, tortilla chips, and fruit & vegetable platters.
Sign Up For News & Offers
Sign up to be the first to hear about our latest news, offers and events. We take your privacy seriously. See our Terms & Conditions and Privacy Policy. You can unsubscribe at any time.