Can we bring a Assistance Dog?

We welcome Assistance Dogs to our site but unfortunately, we cannot allow dogs into Kidspace Croydon otherwise. An Access Card with the ‘Assistance Dog’ symbol awarded is accepted when accompanied by the dog that has gone through training to be able to support you at events and venues/other unusual environments/circumstances.  If you require an emotional support animal, we recommend you take advantage of the support provided by an Essential Companion (this entry is covered by the +1/+2 symbol when included on your Access Card).

Related FAQs

Yes, we have a disabled toilet located on the same level as our Play Areas.

Baby changing facilities are available in all the toilets. These facilities are designed to accommodate parents with young children.

Unfortunately, wheelchair hire is not available at the venue. If you require a wheelchair, it's best to bring your own. Additionally, if you have any specific accessibility needs or questions, I recommend contacting the venue prior to your visit to discuss any reasonable adjustments that can be made.

Yes, we offer Essential Companion Tickets free of charge to visitors who hold an Access Card with the +1 or +2 symbol. This ensures we can provide the best possible experience for everyone.

Essential Companion tickets are available free of charge for visitors who hold an Access Card featuring the +1 or +2 symbol.

The Access Card is a recognised way to communicate your accessibility needs across thousands of venues in the UK and Europe, including The Escapade Group. With an Access Card, there’s no need to carry extra paperwork to explain your requirements.

If you don’t currently hold an Access Card, we have introduced a free registration system specific to The Escapade Group. This allows you to register your needs in advance at no cost and access the same benefits. Please click HERE to apply.

It is the policy of The Escapade Group that all children under the age of 18 years must be accompanied by a responsible person aged 18 or over at all times. We understand that young carers are a much valued and needed source of support, but we are only able to accept them under the Essential Companion ticket scheme where there is no risk of them being left unattended.

Essential Companion tickets are available free of charge for visitors who hold an Access Card featuring the +1 or +2 symbol.

The Role of an Essential Companion – By accepting the Essential Companion ticket your Companion accepts responsibility for providing you with the support you need to visit Kidspace Croydon. This includes being able to provide you with additional assistance during the course of an emergency evacuation. The team at Kidspace Croydon are unable to provide assistance in excess of their typical roles and general reasonable adjustments so it’s important that, if you need help moving around, your Essential Companion is ready, willing and able to support you with this.

Essential Companion tickets must be purchased online, through our website booking system which links with Nimbus Disability’s portal, ensuring the necessary ID checks take place and that we are aware of all accessibility requirements.

We try to make your visit to Kidspace as enjoyable as possible and we always try to accommodate as many people as we can. Our venue is accessible for wheelchairs and pushchairs.

Click HERE to apply for your Nimbus card to get your Essential Companion ticket.

Please find our Accessibility Statement here

For groups visiting from care/residential homes, SEN organisations or similar, who are unable to apply through Nimbus, we can instead accept a dated, signed letter on headed paper from the group manager, along with staff ID at Reception on arrival.
The letter must confirm the number of guests and essential companions attending.
Please note: staff ID alone cannot be accepted.

An Essential Companion ticket provides free entry for a carer to our Escapade venues.

Essential Companion tickets must be booked online with your admission tickets. You will need to purchase the correct ticket type for your visit and your access card will unlock the essential companion option. Tickets can also be granted on arrival with a valid access card on the day.

By accepting an Essential Companion ticket, your companion agrees to provide the support you need during your visit, including in the event of an emergency evacuation.

Essential Companions must be 18 years or over, the card or pass holder and their Essential Companion must enter together.

Yes, Kidspace Croydon has a lift in our entrance to enable wheelchair and push chair users to access our activities on the first floor.

Please visit Nimbus website here to understand more about the access card.

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