Accessibility at Kidspace Croydon
Accessibility Update – Essential Companion Tickets
From 15th June, we will be introducing an Essential Companion ticket at Kidspace Croydon. This will replace our current Disabled & Carer ticket.
What are Essential Companion Tickets? (previously Disabled & Carer Tickets)
This ticket is available for guests who require significant support to access Kidspace, where bringing someone to assist them would otherwise be a barrier to visiting.
Introducing the Nimbus Access Card
To ensure a fair and consistent approach, we will use the Nimbus Access Card to determine eligibility.
👉 Apply for a Nimbus Card or Free Digital Access Pass for Kidspace Croydon here: https://app.accesscard.online/apply/the-escapade-group/kidspace-croydon/
What should I do?
If you currently use our Disabled & Carer ticket, we recommend applying for a Nimbus Access Card or Free Digital Access Pass ahead of your next visit.
We aim to make every visit to Kidspace Croydon as enjoyable and inclusive as possible.
As an indoor soft play and activity centre, our environment is designed with families and children of all abilities in mind.
While we always do our best to accommodate everyone, some play structures and activities may present challenges depending on individual needs.
Kidspace Croydon is generally accessible for wheelchair users and parents with pushchairs, with step-free access to main areas. Please note that some play equipment is multi-level and may not be suitable for all visitors. Our team are always happy to discuss any specific requirements ahead of your visit.
Wheelchair users and guests with pushchairs can enjoy many areas of Kidspace Croydon, including seating areas, café facilities, party rooms and selected play zones.
Assistance Dogs are welcome on site to support guests who require them.
Plan your day
While we strive to accommodate a wide range of needs, we recognize that every child is different and may require individual considerations. Planning your visit in advance can help ensure the most comfortable, enjoyable experience for your child and your family. Below you’ll find helpful information to support your day with us.
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Step-free entrances
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Wide doorways and pathways
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Accessible restrooms
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Seating for caregivers
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Elevator access (if applicable)
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Parking and drop-off access
We offer a range of play experiences, including sensory-friendly elements and activities designed to support different physical, cognitive, and sensory needs.
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Inclusive or adaptive play equipment
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Sensory-friendly elements
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Quiet or low-stimulation areas
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Activities designed for different developmental levels
We understand that some children may be sensitive to noise or lighting and offer quieter play periods and low-stimulus areas whenever possible.
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Noise levels or busy times
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Lighting (natural, dimmable, or bright)
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Sensory-friendly sessions or hours
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Availability of ear defenders or quiet spaces (if offered)
Access Card Scheme
At Kidspace Croydon, we are committed to providing an inclusive experience for all visitors. We support the Nimbus Access Card, a nationally recognised system that helps communicate accessibility needs across thousands of venues in the UK and Europe.
Essential Companion Tickets
Visitors who hold a Nimbus Access Card with a +1 or +2 symbol can receive free Essential Companion tickets for one or two companions, depending on the symbol. The cardholder and their companion(s) must enter together, and the Access Card photo ID will be checked at Reception.
Essential Companion tickets must be booked online through our website, which links with Nimbus Disability’s portal to ensure ID checks and that we are aware of your access requirements in advance.
Role of an Essential Companion
An Essential Companion provides the necessary support during your visit, including assistance in the unlikely event of an emergency. Kidspace Croydon staff cannot provide one-to-one support beyond reasonable adjustments, so your companion should be ready and able to help you throughout your visit.
How To Book an Essential Companion Ticket
Select "Book Now" for the selection of tickets available that will include the Essential Companion ticket. The "Click to Unlock" feature will be available for you to enter your access card details. We offer Essential Companion ticket(s) free of charge to visitors who hold an Access Card with the +1 or +2 symbol. This ensures we can provide the best possible experience for everyone.
If you don’t have an Access Card, we’ve introduced a free registration process specific to The Escapade Group (a Digital Access Pass), allowing you to let us know your access requirements in advance. If this registration is deemed by Nimbus Disability (who administrate the Access Card scheme) to include the +1 or +2 requirement, this will allow you to add an Essential Companion ticket.
If you are not able to provide a valid Access Card/Digital Access Pass with the +1 or +2 requirement to a member of our Welcome Team on arrival, you will be charged the full entry price for any companions.
Don't have an Access Card?
Access Card: Learn more about the Access Card at www.accesscard.online
If you don't have an Access Card, you can apply for a FREE Digital Access Pass, administered by Nimbus Disability for the Escapade Group. This pass is valid only at our venues and not at venues outside the Escapade Group.
Book Your Ticket
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Anytime Tickets
![7Daff673610d170765b198c86b57d3bb90a19697 (1)]()
For those who like a bit of flexibility...
Prices from £13.50 per child
- Arrive when you want
- Leave when you want!
- Limited availability
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General Admission
![Thunderdome Romford]()
Choose a time that's best for you
Prices from £11.50 per child
- 2 hour stay at Kidspace
- Award Winning Play
