Ticket Purchase Terms and Conditions

Family-friendly visitor attraction
A Responsible Person must remain on the premises at all times with the child/children under their care. As we are a family attraction, it is our policy to never permit adult-only OR child-only groups to enter.
The ratio of Responsible Person/s to children is 1 to 4 children. This ratio includes 13-17 year olds who are not permitted on the equipment.
Keep a watchful eye
Our team will always keep a watchful eye on children as they go about their normal tasks; however, children always remain the full responsibility of the Responsible Person at all times.
Statement on Active Supervision and Responsible Person
Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Person/s must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm. A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:
Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
Responsible family members – Older siblings or relatives who have been entrusted with supervision and can act in the child's best interest.
A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.
Age-friendly
We realise that children of different ages play differently. For everyone’s safety please adhere to all age and height restrictions.
Neat and Tidy
Please keep Kidspace Romford tidy by using the bins provided.
Ouch! Help!
Please inform us if a member of your party has any sort of accident – one of our trained first aiders should take a look and make a report. We take all accidents seriously.
No smoking
We have declared Kidspace Romford a smoke-free attraction; this includes vaping. Please respect this decision, and the children around you.
Helping the little ones
Under-fives must be accompanied by a Responsible Person on all the play frames. We have designed our playframes with ‘one size fits all’ in mind! However, for the safety of the young ones, children over four are not permitted in designated toddler areas.
Feeling peckish?
You are not permitted to bring your own food or drink into Kidspce Romford
Diamonds are forever
Please always be mindful of any personal items like watches, jewellery, wallets or glasses. We suggest you keep all valuables at home. We cannot accept liability for loss or theft, nor can we be held responsible for loss of or damage to cars in the car park.
Polite little angels
Excitable children can sometimes forget their P’s and Q’s; at Kidspace Romford we want everyone to respect each other’s diversity and uniqueness.
Please be mindful of how you and your children interact with those around them. Disrespectful and abusive behaviour towards others - either customers or team members - will result in you being asked to leave.
Fun but fair play
All our play equipment is designed for maximum fun and has been inspected in line with the requirements set out in BSEN1176:2008. We therefore cannot be held responsible for accidents which occur as a result of playing on our equipment.
Play and a place to eat
Please don’t allow your children to bring food or drink in the play frames. We keep eating areas separated from the play equipment at Kidspace Romford for a reason - we want to avoid slips, trips and choking

Related FAQs

Family-friendly visitor attraction
A Responsible Person must remain on the premises at all times with the child/children under their care. As we are a family attraction, it is our policy to never permit adult-only OR child-only groups to enter.
The ratio of Responsible Person/s to children is 1 to 4 children. This ratio includes 13-17 year olds who are not permitted on the equipment.
Keep a watchful eye
Our team will always keep a watchful eye on children as they go about their normal tasks; however, children always remain the full responsibility of the Responsible Person at all times.
Statement on Active Supervision and Responsible Person
Active supervision is the continuous and attentive monitoring of children by a Responsible Person to ensure their safety and well-being. This involves being physically present, actively engaged, and ready to intervene when necessary. Simply being in the same area is not enough—Responsible Person/s must observe, anticipate risks, and guide children’s behaviour to prevent accidents or harm. A Responsible Person is someone who is legally and practically capable of supervising a child and acting on their behalf to safeguard their welfare. This includes:
Parents and legal guardians – Individuals with direct responsibility for the child’s care and well-being.
Designated caregivers – Adults specifically assigned to supervise, such as teachers, group leaders, or childminders.
Responsible family members – Older siblings or relatives who have been entrusted with supervision and can act in the child's best interest.
A Responsible Person must be capable of enforcing safety rules, recognising risks, and taking appropriate action in an emergency. In all environments, especially those with play equipment, water features, or other potential hazards, active supervision is essential to safeguarding children’s welfare and ensuring a safe and enjoyable experience.
Age-friendly
We realise that children of different ages play differently. For everyone’s safety please adhere to all age and height restrictions.
Neat and Tidy
Please keep Kidspace Romford tidy by using the bins provided.
Ouch! Help!
Please inform us if a member of your party has any sort of accident – one of our trained first aiders should take a look and make a report. We take all accidents seriously.
No smoking
We have declared Kidspace Romford a smoke-free attraction; this includes vaping. Please respect this decision, and the children around you.
Helping the little ones
Under-fives must be accompanied by a Responsible Person on all the play frames. We have designed our playframes with ‘one size fits all’ in mind! However, for the safety of the young ones, children over four are not permitted in designated toddler areas.
Feeling peckish?
You are not permitted to bring your own food or drink into Kidspce Romford
Diamonds are forever
Please always be mindful of any personal items like watches, jewellery, wallets or glasses. We suggest you keep all valuables at home. We cannot accept liability for loss or theft, nor can we be held responsible for loss of or damage to cars in the car park.
Polite little angels
Excitable children can sometimes forget their P’s and Q’s; at Kidspace Romford we want everyone to respect each other’s diversity and uniqueness.
Please be mindful of how you and your children interact with those around them. Disrespectful and abusive behaviour towards others - either customers or team members - will result in you being asked to leave.
Fun but fair play
All our play equipment is designed for maximum fun and has been inspected in line with the requirements set out in BSEN1176:2008. We therefore cannot be held responsible for accidents which occur as a result of playing on our equipment.
Play and a place to eat
Please don’t allow your children to bring food or drink in the play frames. We keep eating areas separated from the play equipment at Kidspace Romford for a reason - we want to avoid slips, trips and choking

Children cannot be left alone at Kidspace without an (18+) adult supervising them. Our ratio is 1 adult to every 4 children.
Please check the High Ropes and Climbing Wall timetable on arrival for opening and closing times. Monday - Thursday is subject to change.
The Go karts, Climbing wall and Sky trial close 15 minutes before the sessions end and 30 minutes before the centre closes.
No shoes to be worn in the soft play areas. For the Go-Karts, Sky Trail and Climbing Walls you must have enclosed shoes. Trainers are ideal. Height restrictions apply for both Off Ground Activities. (1.1 metre for Climbing wall and 1.2 metres for the Sky Trail)
For the safety of our little younger ones, guests aged 13 to 17 years old, are NOT allowed on the play equipment or supervise the children.
Excitable children can sometimes forget their P’s and Q’s; at Kidspace we want everyone to respect each other’s diversity and uniqueness. Please be mindful of how your children interact with those around them. Disrespectful and abusive behaviour towards others could result in being asked to leave.
Guests are not permitted to bring in their own food into Kidspace.
We are a cashless business, card payments only please.
If you have booked a free 65yrs+, a disabled ticket or Under 1 ticket to attend Kidspace, you will be asked to evidence this on arrival.
Don't forget to book your Oceanarium 10-minute session at the front desk, on the day of your visit. The tickets for the Oceanarium are on a first come first serve basis.
Please bring your own padlock if you wish to use a locker.
Tickets are non-refundable. You can change the date of your visit up to 1 day before the due date. There is an administration charge for this.
You can do this by viewing your tickets via your online guest account.

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