General Information Croydon
There is no law that prevents you taking images of your own children, but you will have to be mindful of other customers’ children and their privacy.
Yes, we have some lockers available and are located near the main toilets.
They are not chargeable, and can be opened and closed with a code of your choose.
We cannot accept responsibility for loss of damage to persons, vehicles or belongings whilst on site. Please remain vigilant with personal belongings at all times.
No, Kidspace is not a blue peter badge attraction.
Our Party Lounge & Party Zones can be accessed via the stairs next to the Hobnosh restaurant. Please note there is no lift to the main Party Area. Please speak to one of our team in regards to accessibility for party bookings and they will be able to assist you further.
You are welcome to bring a pushchair or pram to Kidspace Croydon. Please note that there is no storage available for pushchairs/prams at the venue and we do not offer rentals.
Kidspace Croydon does not have spare clothes. It's a good idea to bring spare clothes with you if needed.
No, adults must be accompanied with a child to visit Kidspace Croydon.
We don't allow dogs or any other animals into Kidspace Croydon. The only exception to this is assistance dogs, although some areas are excluded.
To host a private event at Kidspace Croydon, please contact us directly to inquire about availability, pricing, and specific arrangements. You can email us at croydoninfo@kidspaceadventures.com with your date, the number of attendees, and the occasion.
For safety reasons, children under the age of 18 must be supervised by an adult while at Kidspace Croydon. An adult can supervise up to four children. It's important to ensure that children are always accompanied by an adult to maintain a safe environment.
Kidspace Croydon is a smoke-free attraction, including vaping. Please respect this decision and the children around you.
If you have a Time Slot admission ticket this is for a 2 hour Stay. If you have an Anytime ticket you can arrive when you want from when we open and leave when you want up until closing time.
Please note: parking at the Colonnades is now limited to 90 minutes. To stay longer (until 11:59pm same day), please register your car on the tablet located at the reception desk.
Unfortunately, there are no options to buy socks on-site at Kidspace Croydon. If you need socks, it's best to bring your own or purchase them before your visit.
We don't offer Work Experience at Kidspace Croydon.
Yes, it is advisable to pre-book your tickets to avoid disappointment, as Kidspace Croydon can get quite busy during Peak periods. While you can buy tickets on the day, pre-booking ensures you have your spot secured.
Kidspace Croydon does not accept cash payments on-site. All transactions must be made using card payments excluding AMEX. It's a good idea to ensure you have a card ready for any purchases, whether for food, drinks, or souvenirs.
Yes, we do accept the national carers card. Please purchase the Disabled & carer ticket. Other forms of proof could be any of the following: Evidence of DLA/PIP payments, Access Card, a National Disability Card or Carers Card, or a valid Blue Badge dated within the last 12 months.
Jobs vacancies within The Escapade Group can be found on the Jobs page on our website here.
Kidspace Croydon has qualified first aiders on-site to assist with any medical needs. If you require first aid assistance during your visit, please approach a member of the team, and they will be happy to help you.
There are no discounts on day tickets for childminders; however, we offer a range of admission tickets and annual passes that provide excellent value for money.
Unfortunately, Kidspace Croydon does not offer discounts for individuals claiming benefits such as Universal Credit or ESA.
Kidspace Croydon is committed to being accessible and inclusive for all visitors, including those with Special Educational Needs (SEN). They provide various facilities and support to ensure that everyone can enjoy their experience. For specific details about the accommodations available for SEN visitors, it's best to check their official website or contact their customer service for more information.
Gift vouchers* can be used to pay for annual passes excluding direct debit annual passes, general admission & parties. They are a great way to treat someone to a fun day out!
*T & C's apply.
If you are an influencer or blogger and are interested in working with Kidspace Croydon for a collaboration or campaign, please email charlotte.welch@escapadegroup.com.
We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. If this hasn't gone to plan, please email us with your complaint to romfordinfo@kidspaceadventures.com FAO The Manager, within 12 weeks of your visit. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.
For more complex complaints, we may need a little more time to fully investigate and resolve matters for you, we will endeavour to resolve promptly and will always keep you up to date.
Please provide your name, booking reference number, email address and mobile number as part of your email.
Our General Admission tickets allow you to stay for a two-hour timeslot.
Anytime Tickets mean you can arrive whenever you like, and leave whenever you like!
Please note: parking at the Colonnades is now limited to 90 minutes. To stay longer (until 11:59pm same day), please register your car on the tablet located at the reception desk.
The ratio of adults to children is 1 adult to 4 children. This ratio includes 13-17 year olds who are not permitted on the equipment and are not classed as supervising adults.
Grown-ups are never too old to play! Kidspace Croydon primarily caters to children aged 1 to 12 years old. It's important to note that children must be supervised at all times while visiting.
If you are having trouble booking tickets please contact us at croydoninfo@kidspaceadventures.com or call our team on 0203 885 6672 and we will be happy to assist you further.
If you have booked the wrong Kidspace site and it is just a General Admission ticket, both sites can honour the tickets please show your booking confirmation on arrival.
We are sorry that you cannot find the answer that you are looking for. Please advise which area of our business you would like to enquiry about and we will do our best to assist you further. Alternatively please either email us on croydoninfo@kidspaceadventures.com or call our Contact Centre on 0203 885 6672.
We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. Please speak to a duty manager on site. If we were unable to resolve this on the day, please email us with your complaint to croydoninfo@kidspaceadventures.com FAO The Manager, within 12 weeks of your visit. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.
If you have purchased Time Slot admission tickets, these are for a maximum stay of 2 hours from the start time of the allocated arrival you've booked for.
If you have purchased Anytime admission tickets you can arrive anytime from when we open and leave anytime up until our closing time.
Please note: parking at the Colonnades is now limited to 90 minutes. To stay longer (until 11:59pm same day), please register your car on the tablet located at the reception desk.
No we don't have air conditioning; however the temperature is modified by a central fan system.
If there is anything else you need to know about or are just curious about, please let us know by phoning us on 0203 885 6672.
Kidspace has limited capacity each day and we keep the number of guests to a level that we can manage and we feel gives the best experience to our guests. If the tickets are fully booked for your desired date, we recommend checking for alternative dates or times that may have availability. You can also keep an eye on the website for any updates or cancellations.
If you are running late for your general admission time slot you will still be granted admission however if you have time slot admission tickets booked, you will loose time out of your 2 hour time slot.
Calling all little Lewis Hamiltons. Get behind the wheel and go for a spin in our very own indoor Go Kart track. Recommend age for the go karts is 4 and over. Enclosed shoes need to be worn for this activity.
We will host certain events throughout the year which will have charged entry - annual pass holders will receive a discount on entry for these events.
Please contact us on either 0203 885 6672 or email us at croydoninfo@kidspaceadventures.com, please allow up to 48 hours for a response to your email enquiry.
We ask that 1 adult is available to supervise 4 children or less.
We recommend children wear long sleeved tops that can tuck in, long trousers and socks. With the exception of the trampolines, shoes must be worn; no open-toed sandals or slip on shoes. Trainers are required if you wish to use the climbing zone and go karts.
There are no discounts on day tickets for local customers; however, we offer a range of admission tickets and annual passes that provide excellent value for money.
We have facilities designed for 0 to 12 year olds. The under 5s have their own separate area.
Get ready to scale new heights! Race your friends to the top and see who conquers the wall first. The Climbing Zone is the ultimate test of speed, skill, and courage. Are you up for the challenge?
Height Restriction: You must be over 1.1m to use the climbing zone and have enclosed shoes on.
Please inform your children on arrival that all team members have Kidspace T-shirts on and name badges, so that if they lose their grown up, they know who to speak to for help. In the event of your lost child, please find the nearest member of the team and we will assist you to locate them.
We allow admission up to the final hour before we close.
The climbing zone is open at select times each day. Please speak to a team member at reception on arrival.
The Toddler Zone is suitable for ages 4 and under, our Toddler Zone is a tot's paradise where they can climb, explore, role play and more. Our Soft Play zone a section designed specifically for smaller kids who want as much fun as the big kids!
Kidspace Croydon was created by Nick de Candole and Richard Farley, founders of the Escapade Group; known for designing and developing unique and engaging experiences for families and children. They aim to provide a magical environment filled with adventure, exploration, and fun.
As above, we have to adhere to requirements imposed upon us from child services, the local EHO and our Public Liability insurers. An adult is classed as a parent or guardian over the age of 18 and the child/children remain their responsibility at all times whilst in Kidspace. This is for the safety and security of the children.
The child/children remain the responsibility of the parent/guardian at all times. If they leave our premises this negates their responsibility. If the parent/guardian wants to leave our premises they will have to take all of their children and belongings with them.
Like many other firms in our industry we must contend with rising costs which include our booking transaction costs too. We cannot continue absorbing these fees and so we have a £2.50 booking fee per transaction which will help recoup some of the fees we are charged.