FAQs Croydon
Below you will find answers to the most common questions we hear from guests.
Admissions and Tickets Croydon
Please select a 'Disabled & Carer' ticket when booking online which includes a free carer within this ticket. Documentation will need to shown to team on arrival.
Please select a 'Disabled & Carer' ticket when booking online which includes a free carer within this ticket. Documentation will need to shown to team on arrival.
We offer a time slot ticket discount for groups! If you are booking time slot tickets for 10 or more paying guests, you can receive a delightful 10% off. Please note that this offer cannot be combined with any other discounts or promotions.
Tickets do not require an account to purchase. You can buy them directly through the website or at the entrance. However, if you are looking to upgrade from a day ticket to one of our Annual passes or manage your bookings, you will need to create an account. You can register for an online account on our website. Please note that you will need to register with the same email address that you made the original booking for your day tickets.
General admission tickets can be more expensive if purchased on the day of your visit. To avoid disappointment and potentially higher prices, it's advisable to pre-book your tickets online. This way, you can secure your entry at the standard rate.
Day Tickets are non-refundable, but the date of your visit can be changed so long as your original visit date has not yet passed. To change your visit date, Create an account on our website, using the email address you purchased the original ticket with, log into your account on our website to make any changes.
Please note that any booking changes will incur an administration fee of £10.
If you are an annual pass holder please login into your account and you can cancel your booking online.
As an annual pass holder all your visits to Kidspace Croydon need to be pre-booked, To pre-book tickets you will need to have set up an account through our website. Click the login button and follow the instructions for setting up a new account. You will need your unique customer number to be able to do this. This number will be on the email correspondence confirming the purchase of your Annual pass. Once you have logged in highlight the names of the pass holder that you would like to visit and when the names turn green click "book now". Annual pass holders can also add paying guests on this page.
The prices of our tickets can vary based on the time of year and whether guests have booked on the day or in advance. We have off-peak ticket prices Monday to Thursday during term time and peak prices Friday, Saturday, Sunday and during the school holidays. Bank holidays and the Friday before Half Term's are also Peak. Everyone pays to enter unless it is a child under 1. Children Under 1 are free of charge. All guests aged 1 and above need to purchase a General Admission ticket. Please visit our website and choose a day to visit and the prices will display.
The prices of our tickets can vary based on the time of year and whether guests have booked on the day or in advance. We have off-peak ticket prices Monday to Thursday during term time and peak prices Friday, Saturday, Sunday and during the school holidays. Bank holidays and the Friday before Half Term's are also Peak. Everyone pays to enter unless it is a child under 1.Children Under 1 are free of charge. All guests aged 1 and above need to purchase a General Admission ticket. Please visit our website and choose a day to visit and the prices will display.
The booking fee for booking tickets is £2 per booking.
Ticket prices at Kidspace Croydon can vary based on whether you book in advance or on the day. To avoid higher prices, it's recommended to pre-book your tickets online.
Our peak days at Kidspace Croydon are Fridays, weekend days, bank holidays and school holiday dates.
Off peak days are set in line with the school term dates, Monday to Thursday with the exception of bank holidays.
Peak days have a higher price per ticket than off peak days. Please visit our booking calendar to find your price on the day that you wish to visit.
If your booking is for today please speak to an agent on 0203 885 6672. If your booking is for tomorrow onwards please email Croydoninfo@kidspaceadventures.com with the following details : lead bookers name, email address and date you are due to visit.
If you have purchased a Kidspace Croydon or Escapade gift voucher directly from Kidspace Croydon this gift voucher can be used as part or full payment at the time of checked out. At the time of check out please copy and paste the whole voucher code in to the gift voucher box.
Should you still require further assistance please email our team Croydoninfo@kidspaceadventures.com with the full name of the purchaser along with the full voucher code.
For details on how to redeem your gift voucher, please visit our FAQ section on our website, where you will find instructions of how to redeem all of our different voucher types.
We price our facility, as do most businesses, on return for investment. As an indoor adventure park, our investment is significantly greater than your traditional old style play centre with ball pits and simple play frame. We therefore price our facility accordingly and give parents the opportunity to join in and participate in all of the activities with their children, to allow them to spend quality time together. We have also put considerable investment into the surroundings to give parents plenty of seating and leisure facilities in a relaxed and pleasant environment.
Like many other firms in our industry we must contend with rising costs which include our booking transaction costs too. We cannot continue absorbing these fees and so we have taken the decision to introduce a booking fee per transaction which will help recoup some of the fees we are charged. All guests still benefit from a discount off General Admission if booking online in advance.
Your admission fee covers your entry and use of all facilities. There may be additional cost for some of the classes and events.
We allow admission up to the final hour before we close.
Yes please. To be guaranteed entry you must book your tickets online, via our website in advance of your visit.
Kidspace is closed on Christmas Day and Boxing Day.
Annual Passes Croydon
We are big supporters of the emergency services! Any holders of a valid Blue Light Card should log on to their Blue Light card account for the latest offers.
Each person visiting Kidspace Croydon will need their own Annual Pass, annual passes are non tranferable.
To renew as an existing passholder, please contact us at 0203 885 6672 or email our team Croydoninfo@kidspaceadventures.com
To book your visit using your annual pass, you will need to be log in to your account on the Kidspace Croydon website. Once logged in, you can follow the instructions to book your tickets for your visit.
To book your visit using your annual pass, you will need to be log in to your account on the Kidspace Croydon website. Once logged in, you can follow the instructions to book your tickets for your visit.
We have a range of different Annual pass types to suit most people's circumstances. Our passes can also be paid monthly by direct debit.
Disabled visitors pay the full entry rates and are required to purchase an adult or child annual pass. We allow 2 free named adults to be added per membership at Kidspace.
If you would like to visit more than one of our attractions we have an Escapade Pass that will enable access to all six Escapade Attractions. Please visit our website for further information on this.
Every one coming to Kidspace Croydon will need their own individual Annual pass. Under 1's are free but you will still need to be register as a membership in their name with their Date of Birth the system will than pro rota their membership allowing you to pay just for the months that the child is 1 during your current annual pass. All pass holders are required to upload their photo before you will be able to book tickets.
As an Annual pass holder you can cancel or reschedule your ticket by logging in to your account.
Thank you for doing this as it releases your slot for another pass holder to use.
We don't have a specific annual passes for Childminders. You would have to purchase an annual pass for each individual child under your care.
Pass holders that hold a valid pass on the day they wish to book a party for, are entitled to a 15% discount off the cost per child. To book your party please log into your online member account to receive the party discount. Please be aware party extras are not eligible for discount and no other offer can be applied. All parties are subject to our standard terms and conditions.
Disabled parking is available directly in front of the main entrance to Kidspace. Please note; parking at the Colonnades is now limited to 90 minutes. To stay longer (until 11:59pm same day), please register your car on the tablet located at the reception desk.
The Car Park is operated by The Colonnades. Please note; parking at the Colonnades is now limited to 90 minutes. To stay longer (until 11:59pm same day), please register your car on the tablet located at the reception desk. We do make this information as clear as possible to our guests on our website and booking confirmation emails.
We are unable to remove or appeal fines as the parking is out of our control. The best advice we can give is if you do receive a fine to appeal this as per the instructions on the PCN.
Annual pass are non transferable as stated in the terms & conditions
General Information Croydon
Unfortunately, there are no options to buy socks on-site at Kidspace Croydon. If you need socks, it's best to bring your own or purchase them before your visit.
Kidspace Croydon does not have spare clothes. It's a good idea to bring spare clothes with you if needed.
No we don't have air conditioning; however the temperature is modified by a central fan system.
We don't offer Work Experience at Kidspace Croydon.
No, adults must be accompanied with a child to visit Kidspace Croydon.
For safety reasons, children under the age of 18 must be supervised by an adult while at Kidspace Croydon. An adult can supervise up to four children. It's important to ensure that children are always accompanied by an adult to maintain a safe environment.
If you are having trouble booking tickets please contact us at Croydoninfo@kidspaceadventures.com or call our team on 0203 885 6672 and we will be happy to assist you further.
Kidspace Croydon does not accept cash payments on-site. All transactions must be made using card payments excluding AMEX. It's a good idea to ensure you have a card ready for any purchases, whether for food, drinks, or souvenirs.
We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. Please speak to a duty manager on site. If we were unable to resolve this on the day, please email us with your complaint to Croydoninfo@kidspaceadventures.com FAO The Manager, within 12 weeks of your visit. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.
Please contact us on either 0203 885 6672 or email us at Croydoninfo@kidspaceadventures.com, please allow up to 48 hours for a response to your email enquiry.
Kidspace Croydon has qualified first aiders on-site to assist with any medical needs. If you require first aid assistance during your visit, please approach a member of the team, and they will be happy to help you.
Grown-ups are never too old to play! Kidspace Croydon primarily caters to children aged 1 to 12 years old. It's important to note that children must be supervised at all times while visiting.
We are sorry that you cannot find the answer that you are looking for. Please advise which area of our business you would like to enquiry about and we will do our best to assist you further. Alternatively please either email us on Croydoninfo@kidspaceadventures.com or call our Contact Centre on 0203 885 6672.
We don't allow dogs or any other animals into Kidspace Croydon. The only exception to this is assistance dogs, although some areas are excluded.
Kidspace Croydon is a smoke-free attraction, including vaping. Please respect this decision and the children around you.
To host a private event at Kidspace Croydon, please contact us directly to inquire about availability, pricing, and specific arrangements. You can email us at Croydoninfo@kidspaceadventures.com with your date, the number of attendees, and the occasion.
Please inform your children on arrival that all team members have Kidspace T-shirts on and name badges, so that if they lose their grown up, they know who to speak to for help. In the event of your lost child, please find the nearest member of the team and we will assist you to locate them.
The Toddler Zone is suitable for ages 4 and under, our Toddler Zone is a tot's paradise where they can climb, explore, role play and more. Our Soft Play zone a section designed specifically for smaller kids who want as much fun as the big kids!
Yes, we do accept the national carers card. Please purchase the Disabled & carer ticket. Other forms of proof could be any of the following: Evidence of DLA/PIP payments, Access Card, a National Disability Card or Carers Card, or a valid Blue Badge dated within the last 12 months.
Unfortunately, Kidspace Croydon does not offer discounts for individuals claiming benefits such as Universal Credit or ESA.
We recommend children wear long sleeved tops that can tuck in, long trousers and socks. With the exception of the trampolines, shoes must be worn; no open-toed sandals or slip on shoes. Trainers are required if you wish to use the climbing zone and go karts.
You are welcome to bring a pushchair or pram to Kidspace Croydon. Please note that there is no storage available for pushchairs/prams at the venue and we do not offer rentals.
There are no discounts on day tickets for childminders; however, we offer a range of admission tickets and annual passes that provide excellent value for money.
Yes, it is advisable to pre-book your tickets to avoid disappointment, as Kidspace Croydon can get quite busy during Peak periods. While you can buy tickets on the day, pre-booking ensures you have your spot secured.
If you have booked the wrong Kidspace site and it is just a General Admission ticket, both sites can honour the tickets please show your booking confirmation on arrival.
Tickets are non-refundable, but the date of your visit can be changed prior to the date of your visit. If you cannot make your original choice, Create an account, using the email address you purchased the original ticket with, log into your account on our website to make any changes. Please note that any booking changes will incur an administration fee of £10.
If you are an annual pass holder please login into your account online to cancel your booking.
There are no discounts on day tickets for local customers; however, we offer a range of admission tickets and annual passes that provide excellent value for money.
Kidspace has limited capacity each day and we keep the number of guests to a level that we can manage and we feel gives the best experience to our guests. If the tickets are fully booked for your desired date, we recommend checking for alternative dates or times that may have availability. You can also keep an eye on the website for any updates or cancellations.
If you have purchased Time Slot admission tickets, these are for a maximum stay of 2 hours from the start time of the allocated arrival you've booked for.
If you have purchased Anytime admission tickets you can arrive anytime from when we open and leave anytime up until our closing time.
Please note: parking at the Colonnades is now limited to 90 minutes. To stay longer (until 11:59pm same day), please register your car on the tablet located at the reception desk.
Kidspace Croydon is committed to being accessible and inclusive for all visitors, including those with Special Educational Needs (SEN). They provide various facilities and support to ensure that everyone can enjoy their experience. For specific details about the accommodations available for SEN visitors, it's best to check their official website or contact their customer service for more information.
If you are running late for your general admission time slot you will still be granted admission however if you have time slot admission tickets booked, you will loose time out of your 2 hour time slot.
Like many other firms in our industry we must contend with rising costs which include our booking transaction costs too. We cannot continue absorbing these fees and so we have a £2.00 booking fee per transaction which will help recoup some of the fees we are charged.
Our Party Lounge & Party Zones can be accessed via the stairs next to the Hobnosh restaurant. Please note there is no lift to the main Party Area. Please speak to one of our team in regards to accessibility for party bookings and they will be able to assist you further.
If there is anything else you need to know about or are just curious about, please let us know by phoning us on 0203 885 6672.
We will host certain events throughout the year which will have charged entry - annual pass holders will receive a discount on entry for these events.
If you are an influencer or blogger and are interested in working with Kidspace Croydon for a collaboration or campaign, please email charlotte.welch@escapadegroup.com
The climbing zone is open at select times each day. Please speak to a team member at reception on arrival.
Calling all little Lewis Hamiltons. Get behind the wheel and go for a spin in our very own indoor Go Kart track. Recommend age for the go karts is 4 and over. Enclosed shoes need to be worn for this activity.
If you have a Time Slot admission ticket this is for a 2 hour Stay.
If you have an Anytime ticket you can arrive when you want from when we open and leave when you want up until closing time.
Please note; the nearest car park is for a stay of only 3 hours.
Yes, we have some lockers available and are located near the main toilets.
They are not chargeable, and can be opened and closed with a code of your choose.
We cannot accept responsibility for loss of damage to persons, vehicles or belongings whilst on site. Please remain vigilant with personal belongings at all times.
Get ready to scale new heights! Race your friends to the top and see who conquers the wall first. The Climbing Zone is the ultimate test of speed, skill, and courage. Are you up for the challenge?
Height Restriction: You must be over 1.1m to use the climbing zone and have enclosed shoes on.
Gift vouchers* can be used to pay for annual passes excluding direct debit annual passes, general admission & parties. They are a great way to treat someone to a fun day out! * T & C's apply.
The ratio of adults to children is 1 adult to 4 children. This ratio includes 13-17 year olds who are not permitted on the equipment and are not classed as supervising adults.
We allow admission up to the final hour before we close.
There is no law that prevents you taking images of your own children, but you will have to be mindful of other customers’ children and their privacy.
The child/children remain the responsibility of the parent/guardian at all times. If they leave our premises this negates their responsibility. If the parent/guardian wants to leave our premises they will have to take all of their children and belongings with them.
As above, we have to adhere to requirements imposed upon us from child services, the local EHO and our Public Liability insurers. An adult is classed as a parent or guardian over the age of 18 and the child/children remain their responsibility at all times whilst in Kidspace. This is for the safety and security of the children.
We have facilities designed for 0 to 12 year olds. The under 5s have their own separate area.
We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. If this hasn't gone to plan, please email us with your complaint to romfordinfo@kidspaceadventures.com FAO The Manager, within 12 weeks of your visit. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.
For more complex complaints, we may need a little more time to fully investigate and resolve matters for you, we will endeavour to resolve promptly and will always keep you up to date.
Please provide your name, booking reference number, email address and mobile number as part of your email.
Our General Admission tickets allow you to stay for a two-hour timeslot.
Anytime Tickets mean you can arrive whenever you like, and leave whenever you like!
Please note: parking at the Colonnades is now limited to 90 minutes. To stay longer (until 11:59pm same day), please register your car on the tablet located at the reception desk.
No, Kidspace is not a blue peter badge attraction.
We ask that 1 adult is available to supervise 4 children or less.
For the Go Karts & Climbing Wall shoes must be enclosed (No opened toed shoes, crocs or slip on shoes) Trainers are ideal.
To get the most out of your visit why not make it an early start or a teatime visit?
11am until 3.30pm are our busiest times.
Kidspace are always happy to hear from you! You will receive a survey following your visit - please tell us your thoughts! Alternatively you are welcome to email Croydoninfo@kidspaceadventures.com.
The child/children remain the responsibility of the parent/guardian at all times. If they leave our premises this negates their responsibility. If the parent/guardian wants to leave our premises they will have to take all of their children and belongings with them.
Facilities and Accessibility Croydon
Unfortunately, wheelchair hire is not available at the venue. If you require a wheelchair, it's best to bring your own. Additionally, if you have any specific accessibility needs or questions, I recommend contacting the venue prior to your visit to discuss any reasonable adjustments that can be made.
Yes, we have a disabled toilet located on the same level as our Play Areas.
Baby changing facilities are available in all the toilets. These facilities are designed to accommodate parents with young children.
We do have a lift which goes up to the main floor of Kidspace. A lot of the play areas, due to their natural composition, can be inaccessible and not wheelchair-friendly. For more detail please see the our Kidspace Accessibility Statement.
Food and Drink Croydon
Only food purchased at our restaurant can be consumed at Kidspace Croydon, with the exception of baby food.
No, Kidspace holds it's own alcohol license.
Hobnosh bar is the main restaurant, where we offer a range of wholesome, delicious and nutritious dishes from across the globe - include loaded jacket potatoes, pasta pots, salads and fresh pizzas. Also younger kids' meals and lunchboxes. We also offer drinks and snacks to grab on the go, available from both the main Hobnosh bar. Our menus include halal and vegetarian options.
Our kitchen closes an hour before site close, and drinks can be purchased until we close.
Our kitchen & bar closes 1 hour before the site closes.
Hobnosh bar is the main restaurant, where we offer a range of wholesome, delicious and nutritious dishes from across the globe - include loaded jacket potatoes, pasta pots, salads and fresh pizzas. Also younger kids' meals and lunchboxes. Our menus include halal, gluten free and vegetarian options please speak to our team on the day.
Only food purchased at our restaurant can be consumed at Kidspace Croydon. You can bring in a cake to sing happy birthday with however this cannot be consumed on site (birthday cakes or celebration cakes must be either shop-bought or made by a reputable baker, as homemade cakes are not allowed).
Parties Croydon
If you are having a birthday party, we aim to accommodate guest allergies. When sending your guest the digital invitations, it will allow them to RSVP and declare any dietary requirement for the guest before the party day. Please complete the guest list no later than 5 days prior to the party so that our team can prepare your party feast. For further party allergy information please email croydoninfo@kidspaceadventures.com.
Helping customers celebrate their special occasion safely is something we are passionate about at Kidspace. This means protecting people who may have allergies or intolerances.
The introduction of Natasha’s Law (The UK Food Information Amendment) came into force on 01/10/21. This means any birthday cakes, cupcakes or party celebration cakes brought into our venues by the party organiser must be either shop bought or baked by a reputable baker/cake maker. By law these suppliers will have to supply the allergens information.
Unfortunately homemade cakes will no longer be allowed to be brought into birthday parties.
It is your responsibility as organiser of the party to ascertain any allergies that your guests may have and take appropriate action.
Information required on your cake are below:
- Name of supplier (if not shop bought)
- Full ingredients list, with allergenic ingredients emphasised (for example in bold, italics or a different colour).
On the day of your party:
Your cake will be cut and wrapped so it can be taken home, guests will not be able to eat your cake onsite. This will allow parents or guardians of children attending the parties to request allergy information from you on what allergens may be contained within the cake, they will then be able to make an informed decision on whether the cake maybe consumed safely.
Please note that knives are provided and guests are not required to bring their own knife to the premises.
On arrival you can hand your cake and candles over to the party team and they will place it in our party prep area until the cake is needed. We don't allow any homemade cakes into the site.
We will usually serve 1 pizza for every 3 children, but this may vary depending on the age of the party children.
You can create and manage your guest list online when you set up your party account. This allows you to easily send digital invitations and keep track of RSVPs.
Should you be unable to add your guest list, please send an email with your party reference, with the children's name along with allergies to Croydoninfo@kidspaceadventures.com
You can pre order the unlimited tea and coffee* This is a great option to keep the adults refreshed while the children enjoy their party activities! * Instant coffee only
When sending your guest the digital invitations it will allow them to RSVP and declare any dietary requirement for the guest before the party day. Please complete the guest list no later than 5 days prior to the party so that our Hobnosh team can prepare your party feast.
All children taking part in the party would need to be included in the final party numbers. You can increase your numbers up to the maximum number for the party type booked with final guest numbers being confirmed no later than 5 days prior to the party date. Any adults or siblings that are not included within the party are welcome to come, however they will require their own admission tickets which must be purchased in advance of the Party date via our website. They will not be included in the party activity or catered for during the birthday feast but they will be able to enjoy Kidspace.
Please bring along your own wax candles, please note that sparklers/fountain candles are not permitted at Kidspace as they can set off the fire alarm system.
Please email Croydoninfo@kidspaceadventures.com to enquire about bespoke private hire of our venue.
All children attending the party are to be included in the number of guests. This includes the birthday child.
If the birthday child does not eat pizza please speak to our team to discuss suitable alternatives. We are keen to satisfy any dietary and allergy needs to ensure you have a wonderful time with us.
Once a party is booked it is non refundable but should you need to reschedule the party we would be more than happy to do that for you. If you don't have a date in mind then we can postpone this for you. Please note rescheduling the party does occur an admin fee. Please visit our website to view our cancellation policy.
At Kidspace, once your party finishes it's important for the you to ensure that all children are picked up by their adults. The party host should communicate with parents or guardians about the pick-up time and location.
All Kidspace parties last for 2 hours.
For parties at Kidspace, you should arrive no earlier than 10 minutes before the scheduled time of your party. It's important to arrive just before your designated start time to ensure everything is ready for your celebration. Early arrival is not permitted unless stated at the time of making the party booking, as the timing is reflected in the price of the party package.
At Kidspace, every party will be assigned a party server to assist with the party, ensuring that everything runs smoothly. The server will help with setting up the party area, serving food and attending to the needs of the guests during the event. They play a crucial role in making sure that both the children and adult's have an enjoyable experience.
Food is not permitted to be brought into our attraction for allergy reasons. Please refrain from bringing any additional food into Kidspace.
Yes, you will need to include the party child in your booking numbers.
The Teddy Bear Workshop Party is suitable for children 3 years and over. Parties are for children aged 12 and under only.
Recommended age 4 years and over for Go Kart parties. Parties are for children aged 12 and under only.
LASER PARTIES ARE ONLY AVAILABLE FOR CHILDREN AGED 6 - 12 YEARS
Please head to reception when you arrive at Kidspace and inform a member of staff that you’re here for a party.
When picking up your child, please head to our reception area and inform a staff member that you're picking up your child from a party. They will then guide you to the correct location.
All party types can have 10 free adults, any additional adults are charged at a discounted price of £2.50 each. We also offer a Play Only party sibling price of £10.00 each which does not include food.
Schools Croydon
School visits are offered Monday - Friday during term time only, subject to availability.
Maximum capacity for school bookings at Kidspace Croydon is 300 per day. However, we will always insist that there is a minimum 15 to qualify as a school visit, with a ratio of 1 adult for every 4 children.
If you have a very small school or only want to treat a very select number of pupils, then 15 is the minimum. All bookings need to be made in advance.
Our school visits are for a maximum stay of 2 hours.
At Kidspace we are not unreasonable people, so if there is a genuine issue we will do our very best to accommodate any changes.
For an extra £5.50 per child, enjoy a pizza feast - with each child getting half a pizza, chips and tortilla crisps. To add this onto your School booking please email Croydoninfo@kidspaceadventures.com
We have a risk assessment and guidelines that can be used- our risk assessment can be found here.
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