Terms and conditions of Kidspace annual membership including our terms and conditions for annual pass membership paid by Direct Debit.

These terms and conditions apply at all times and take priority over any verbal communication from a Kidspace team member.

 

  • An ‘Annual VIK Pass’ entitles you to use the facilities at your centre for 2 hours per day at Kidspace Romford and 2.5 hours at Kidspace Croydon during opening hours. Last admission is always one hour before the stated closing time on that day.
  • There is no automatic right of entry without queuing.
  • Annual Pass vouchers will not be replaced if lost or damaged.
  • Only one set of annual pass vouchers will be issued per family pass.
  • We may change, at any time, our terms and conditions and any by-laws relevant to how we run the centre. When we do make changes, we will let you know about these as soon as possible.  These terms and conditions replace any previous version.
  • Unless we otherwise say in writing, all ‘Annual VIK Passes’ are for a period of 12 full calendar months from the day of purchase.
  • All ‘Annual VIK Pass’ holders are required to have their image electronically recorded on our system for photographic identification.
  • There may be an extra charge for certain facilities and services, which your centre will set. Our opening times are displayed at each centre. If we make changes to the opening times, we will display them in the centre.
  • At busy times, the length of stay at Kidspace may be limited. Please confirm this on the day of your visit. Additional charges may apply for additional, unauthorised time spent in Kidspace.
  • Entrance to the Centre will not be allowed without a valid ‘Annual VIK Pass’.
  • Sibling discount will only apply when the passes are issued at the same time. Sibling discount cannot be used at a later date.
  • Adult ‘Annual VIK Pass’ is available for up to two adults (aged over 18) directly linked to a child holding an ‘Annual VIK Pass’. Directly linked refers to being the parents or guardians of the child/children.
  • We may need you to provide evidence of your child/children’s age and/or other personal details. We may choose, at any time, to close an ‘Annual VIK Pass’ category.
  • ‘Annual VIK Pass’ payment is made in full at the time of application by card and cash.
  • In all cases, we will not refund ‘Annual VIK Pass’ payments.
  • If you have lost your card, you will need to buy a replacement card. A replacement card costs £5.  For you & your child’s protection we will ask to see a 2nd form of suitable photo identification before we allow entry to the centre.
  • ‘Annual VIK Passes’ are not transferable. Any misuse of the pass, (including another person using your card) will result in confiscation without compensation and refused entry for that person.
  • We accept no liability for loss or damage to customers’ or their children or guests’ property on our centre premises or in the car park.
  • As your safety is our main priority, you are not allowed to bring crockery, glass or food into the Centre.
  • Height and age restrictions apply at any individual element.
  • To protect all our customers, children and guests’ safety, any person visiting or using the centre otherwise being on the centre premises must pay particular attention to all notices and signs relevant to health and safety matters. If you do not understand a notice or sign, please ask one of our team members at the centre.
  • No smoking is allowed in any area of our centre.
  • Adults must remain on the premises for the full duration of their child’s stay.
  • Facilities are available on a ‘first come, first served’ basis and we are not responsible if any piece of equipment, facilities or services that are temporarily unavailable when this is due to another member of the paying public using them or the maximum levels in facilities or services has been reached (as set out in health and safety regulations).
  • All parents/guardians are responsible to ensure all children under their care abide by our rules of play at all time. These will be displayed at reception in each centre.
  • If we are forced to close fully or certain activities due to circumstances beyond our control we regret ‘Annual VIK Passes’ cannot be extended or monies refunded.
  • Kidspace has the right to refuse admission and revoke the annual pass of any person failing to abide by these terms & conditions and Rules of Play.
  • Management reserves the right to refuse entry and revoke an “Annual VIK Pass” at any time.

Direct Debit Conditions

  • All Customers paying by Direct Debit agree to an initial term of 12 months.
  • All Customers paying by Direct Debit will be charged an admin fee. This fee is payable at the start of the contract and is not refundable.
  • Kidspace will only accept one Direct Debit Mandate per family group
  • Your first payment will be a prorated amount payable by cash or card.
  • Failure to make any due payment will result in the membership being suspended and access will be denied until outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any membership scheme run by Kidspace.
  • Kidspace retain the right to recover all outstanding balances
  • Cancellation of the Membership is only allowed after the initial 12 month term, cancellation before the initial 12 month term ends will require payment in full for the period remaining.
  • After the 12 month period the Membership will continue until it is no longer required by the member and cancelled following the steps below:
  • Monthly direct debits are a full binding contract between Kidspace and the Member and will automatically continue until Kidspace are notified otherwise in writing.
  • One calendar months’ notice is required in writing to cancel the membership. The notice period will begin from the first of the month after we receive your notice
  • Members are also required to cancel their Direct Debit instructions (DDI) with their bank to fully complete the cancellation process
  • Should Kidspace choose to discontinue the membership scheme the member will be notified in writing one month in advance
  • The Management reserve the right to reject any application or withdraw without refund any membership in the event of failure to comply with Terms and Conditions of Membership and the Rules of Play