Can our frequently asked questions help?

Travelling by car: Special Needs parking is available opposite the entrance. Situated in the ground floor reception area is a lift to the first floor.

Pricing: For those who are able to provide documentary proof of disability (i.e. blue/orange badge or similar) we are able to offer the following discounts: Up to 2 helpers/carers per full paying child redeem complimentary admission to our centre.

Q. When is the quietest time to visit at the weekend?
A. To get the most out of your visit why not make it an early start or a teatime visit? 11am until 3.30pm are our busiest times.

Q. Do adults have to wear facemasks?
A. Yes please, unless eating in the restaurant or accompanying their children in the playframe.

Q. What if I arrive late for my timeslot?
A. Not to worry, you will still be allowed entry, but we regret we cannot extend your stay beyond the expiry of the timeslot.

Q. Do I need to book in advance?
A. Yes please. To be guaranteed entry you must book your tickets online, via our website in advance of your visit.

Q. Do you accept cash?
A. We do not accept cash any longer to minimise the risk of transmitting any disease through the handling of coins and notes. Cards only please.

 Q.What should my children wear on the equipment?
A. We recommend children wear long sleeved tops that can tuck in, long trousers and socks. With the exception of the trampolines, shoes must be worn; no open toed sandals or slip on shoes. Trainers are ideal.

Q. What is the age range at Kidspace?
A. We have facilities designed for 0 to 12 year olds. The under 5s have their own separate area.

Q. Is it easy to park?
A. Yes. Kidspace Croydon is in The Colonnades which has its own dedicated free parking area for 300 cars plus. There is a 4 hour limit in the car park.

Q.Why are weekend and holidays more expensive?
A. The weekend and holiday prices are our normal entry prices and we discount these in our quieter times to encourage parents and children to visit.

Q. What classes do you offer?
A. Both sites offer a variety of different activities, classes and events throughout the year. Check out the relevant pages on this website.

Q. If my child has a Membership, why can’t another adult bring them in using it?
A. Memberships are non transferable as stated in the terms & conditions. 

Q. Why can’t an older sibling supervise a younger child?
A. As above, we have to adhere to requirements imposed upon us from child services, the local EHO and our Public Liability insurers. An adult is classed as a parent or guardian over the age of 18 and the child/children remain their responsibility at all times whilst in Kidspace. This is for the safety and security of the children.

Q. Why can’t we pop out and come back in?
A. The child/children remain the responsibility of the parent/guardian at all times. If they leave our premises this negates their responsibility. If the parent/guardian wants to leave our premises they will have to take all of their children and belongings with them. 

Q. Why do adults have to pay?
A. We price our facility, as do most businesses, on return for investment. As an indoor adventure park, our investment is significantly greater than your traditional old style play centre with ball pits and simple play frame. We therefore price our facility accordingly and give parents the opportunity to join in and participate in all of the activities with their children, to allow them to spend quality time together. We have also put considerable investment into the surroundings to give parents plenty of seating and leisure facilities in a relaxed and pleasant environment.
We believe our pricing is fair when compared to what you would pay if taking your child to the cinema, bowling or Legoland, all comparable activities parents would do with their children. We do have Annual Passes available which gives a child and two parents unlimited visits throughout the year for just £102.

Q. Why don’t we offer a disability discount?
A. We do not offer a discount directly to the person with a disability but we do allow up to two carers free admission per full paying child with the correct proof of identification. We also arrange set timed sessions with groups such as PACT.

Q. Can I bring my own food and do you have a picnic area?
A. Unfortunately not. We have gone to the trouble of becoming a licensed restaurant and as such have to adhere to strict regulations as laid out by the Health & Safety Excecutive. These regulations are the same stipulations for any restaurant and do not permit members of the public to bring food other than food prepared on the premises. This is with the exception to baby food.

Q. Can my children get out, are they safe?
A. Customers enter through two controlled gate entrances. On exit all guests leave via 2 controlled gate exits operated by a member of the Kidspace team.

Q. Am I allowed to take photos or video footage of my children?
A. There is no law that prevents you taking images of your own children, but you will have to be mindful of other customers’ children and their privacy.

Q. What time is the last admission?
A. We allow admission up to the final hour before we close.

Q. How many children can I bring?
A. The ratio of adults to children is 1 adult to 4 children. 

Q. Are there any additional costs?
A. Your admission fee covers your entry and use of all facilities. There may be additional cost for some of the classes and events.

Q. How long can we stay?
A. The admission prices are for a 2 hour stay at Kidspace.

Q. Are you easily accessible from public transport?
A. Yes. Kidspace Croydon is in the Colonnades which has its own dedicated bus stop. From West Croydon and Thornton Heath you would need to catch the 289 bus and from East Croydon the tram you would catch is the 119.