Can our frequently asked questions help?

Please click on the question to reveal the answer:


Q. When is the quietest time to visit at the weekend?
A. To get the most out of your visit why not make it an early start or a teatime visit? 11am until 4:30pm are the busiest times.

Q. What if I arrive late for my timeslot?
A. Not to worry, you will still be allowed entry, but we regret we cannot extend your stay beyond the expiry of the timeslot.

Q. Do I need to book in advance?
A. Yes please. To be guaranteed entry you must book your tickets online, via our website in advance of your visit.

Q. Do you accept cash?
A. We do not accept cash any longer to minimise the risk of transmitting any disease through the handling of coins and notes. Cards only please.

Q. What should my children wear on the equipment?
A. Both children and adults must be wearing socks whilst on the main playframe. Children wearing ‘crocs’, ‘heelies’ or any ‘open-toed sandles’ will not be allowed to participate on the climbing wall, go-karts or sky trail so we would recommend that children wear trainers or ‘closed-in’ shoes.

Q. Are there any restrictions on the equipment?
A. Yes. The climbing wall is for children aged 1-12 years and the sky trail has a height restriction of 1.2m and over.

Q. What is the age range at Kidspace?
A. We have facilities designed for 0 to 12 year olds. The under 5s have their own separate area.

Q. Is it easy to park?
A. Yes. Kidspace Romford is in the Brewery which has a pay-on-foot car park with over 1000 spaces.

Q. If my child has an Annual Pass, why can’t another adult bring them in using it?
A. Annual Passes are non transferable as stated in the terms & conditions. The pass is for a single family to take advantage of this generous offer. Additional adults can be added to the pass for £20.

Q. Why can’t an older sibling supervise a younger child?
A. An adult is classed as a parent or guardian over the age of 18 and the child/children remain their responsibility at all times. This is for the safety and security of the children.

Q. Why can’t we pop out and come back in?
A. The child/children remain the responsibility of the parent/guardian at all times when in Kidspace, if they leave our premises this negates their responsibility. If the parent/guardian wants to leave our premises they will have to take all their children and belongings with them

Q. Why do adults have to pay?
A. We price our facility, as do most businesses, on return for investment. As an Indoor Adventure Park, our investment is significantly greater than your traditional old style play centre with ball pits and simple play frame. We therefore price our facility accordingly and give parents the opportunity to join in and participate on all the activities with their children, to allow them to spend quality time together. We have also put considerable investment into the surroundings to give parents plenty of seating and leisure facilities in a relaxed and pleasant environment.
We believe our pricing is fair when compared to what you would have to pay if taking your child to the cinema, bowling or Legoland, all comparable activities parents would do with their children. Our passes start from £102 which gives a child and two parents unlimited visits throughout the year, fantastic value I am sure you will agree.

Q. Why don’t we offer a disability discount?
A. We do not offer a discount directly to the person with a disability but we do allow the Carer free admission with the correct proof of identification. We also arrange set timed sessions with groups such as PACT.

Q. Can I bring my own food and do you have a picnic area?
A. Unfortunately not. We have gone to the trouble of becoming a licensed restaurant and as such have to adhere to strict regulations as laid out by the Health & Safety Excecutive. These regulations are the same stipulations for any restaurant and do not permit members of the public to bring food other than that prepared on the premises. This is with the exception to baby food.

Q. Can my children get out, are they safe?
A. Upon arrival guests are given a receipt with the number of adults and children clearly marked and allowed to enter through a controlled gate access. On exit all guests are requested to show their receipt to allows us to check the number of adults and children leaving again via a controlled gate exit.

Q. Am I allowed to take photos or video footage of my children?
A. There is no law that prevents you taking images of your own children, but you will have to be mindful of other customers children and their privacy.

Q. What time is the last admission?
A. We allow admission up to the final hour before we close.

Q. How many children can I bring?
A. The ratio of adults to children is 1 adult to 4 children. This is to enable the adult to offer the correct duty of care. Please note 13 to 17 year olds are included in the ratio. We class adults as 18+ (ID may be required). 

Q. Are there any additional costs?
A. Your admission fee covers your entry and use of all facilities. There may be additional cost for some of the classes and events. At Romford additional goes on the Go-Karts are only £1.

Q. How long can we stay?
A. Peak times – we have a maximum stay time of 2 hours at our Romford site during busy weekend and holiday periods on a standard admission.

Q. Are you easily accessible from public transport?
A. Kidspace Romford is in easy access of many town centre bus stops. Romford Mainline train station is within a 5 minute walk.

Information for guests with disabilities

Travelling by car: Special Needs parking is available on the same floor as Kidspace at The Brewery. There is a lift to the first floor situated by The Brewery Atrium entrance.

Pricing: With documentary proof of a physical disability we can offer the following discounts – Up to two carers per child can redeem complimentary admission (this cannot be used in conjunction with any other offer).